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Privacy Policy

General

My Computer Works, Inc. respects your privacy and we believe the best way to serve you on the Internet, is with honesty, accountability and adherence to legal standards. We are sensitive to the issue of privacy and have structured our online and telephone activities to maximize your control over the disclosure of your own personally identifiable information. This Privacy Policy supplements our general Terms of Use, which we also urge you to read. By using our web site (“Site”), communicating with our representatives and technicians, and using our other services (collectively “Services”), you agree to be bound by the terms of this Privacy Policy and by our Terms of Use. We may change this Privacy Policy at any time by posting revisions to the Site, and your continued use of the Services indicates your agreement to the revised terms.

Accordingly, we urge you to frequently review this Privacy Policy, and, if you do not agree to the terms of this or any revised policy, please exit the Site immediately and do not use our Services.

Privacy of Children

My Computer Works encourages parents and guardians to be aware of and participate in their children’s online activities. We strictly adhere to the Children’s Online Privacy Protection Act and will not knowingly register or otherwise collect personally identifiable information from any child under the age of 13 without the prior verifiable consent of that person’s parent or guardian.

What Information is Collected?

My Computer Works may collect personal information such as, for example, User Name, Company Name, Mailing Address, Billing Address, Phone Number(s), Email Address(es), Credit/Debit Cardholder Name, Credit/Debit Card Type, Credit/Debit Card Number, Credit/Debit Card Expiration Month and Year. In addition, when you add or modify Credit/Debit Card information, your CVV2 Code (“Security Code”) is required. This Security Code is not stored; rather it is SSL encrypted and passed to the merchant gateway for initial Credit/Debit Card authorization / re-authorization. My Computer Works may also obtain your IP address, MAC address, Microsoft Windows Product ID (PID), and other information about your computer, network, hardware and software. This information is used to identify your computer, verify service entitlement, and provide computer support.

You may be required to register or otherwise voluntarily provide personal information to have access to some of the Services. You always may choose not to provide certain personal information, but this may lead to decreased functionality of the Site for you and our inability to provide you with certain Services. We also may request you to voluntarily provide personal information that is not required to access certain Services. This information enables My Computer Works to make general improvements to its Services and better serve your specific interests.

My Computer Works may transparently collect aggregate information through the use of cookies or by other means. We use this information to assess general usage patterns, administer and make improvements to the Services and collect demographic information useful in some way to My Computer Works and our business partners. We hope that by using aggregate information, we can update the Services to make them more useful to you and other users. We, and our business partners, reserve the right to use, maintain, and update personal information. My Computer Works and its business partners reserve the right to use, maintain, update, disclose and/or sell aggregate information.
What We Will and Will Not Do With the Information You Provide

My Computer Works uses information generally to compile statistical data, keep in contact with users and provide them with a better interactive experience or for any other My Computer Works business purpose. We may use your information specifically for the following exemplary purposes: to provide Services; to process payment for service; to provide customers with urgent PC security bulletins; to provide customers with a monthly newsletter; to provide customers and website visitors with periodic marketing communications, offers, and promotions from My Computer Works and our trusted partners; to provide on-site service from our trusted on-site computer repair partners; to provide easy access every time you return to the site without requiring re-entry of registration information; to keep you informed about products and services in which you may have interest; to contact you as part of a promotion; to administer individual accounts; to provide customer support; to meet legal requirements; to provide Internet security; and/or to analyze the collected information. Also, in the event that we are involved in a sale of a substantial portion of our business assets, customer information may be among the transferred assets.

My Computer Works uses business partners and certain other third parties who may perform functions on our behalf, such as providing promotional materials to our users, sending e-mail, managing data, processing credit card payments or providing customer service. They have access to your personal information only to the extent necessary to perform their functions and may not use it for any other purpose. Further, these business partners and other third parties may from time to time wish to extend special offers to you on their own behalf. We may use your personal information to assist our business partners in offering you these products, services and information and may act as an intermediary (for instance, sending you e-mail on their behalf).

Other than for the specific purposes set forth in this Privacy Policy, we will not disclose your personal information to any third parties unless we obtain your prior consent or are legally compelled to do so. If you have questions about how your personal information is used, please contact us.
Linking to Our Business Affiliates’ and Third Party Web Sites

The Site may contain links to sites operated by our business partners and other third parties. Once you leave the Site, you may or may not see a new URL in the location bar. Please review the linked site’s privacy policies, and if you do not agree to be bound by the terms of the policies governing that site, terminate your visit to that site. We are not responsible for the privacy policies and practices of the sites operated by our business partners or other third parties.

Cookies

When you visit the Site, we may store or recognize some information on your computer in the form of a “cookie” or similar file that can help us in many ways. For example, cookies allow us to tailor our site to better match your interests and preferences. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. If you reject cookies, functionality of the Site may be severely limited, and you may not be able to take advantage of many of the Site’s best features.

How Secure is Your Information?

Any unauthorized use of the Site may result in criminal and/or civil prosecution. We have policies and procedures in place to protect the privacy and confidentiality of your information that we collect and maintain. All personal information is stored on our secured servers, behind a firewall at a data center with access to data strictly controlled. To help ensure the privacy of your information, we urge you not to share your user name and password with anyone and recommend that you change your password regularly and store it in a safe place. If you are asked to create a user name or password, please select words that do not personally identify you. That said, it should be understood that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, My Computer Works cannot ensure or warrant the security of any information you transmit to us or from the Site, and therefore you use the Site at your own risk. Once we receive your transmission, we use our best effort to ensure its security on our systems.

How Information Can Be Accessed or Modified

If you have any concerns about privacy procedures at our Web site or wish to access or modify your personal information collected at the Site, you may log in to your account at www.mycomputerworks.com and/or send an email to privacy@mycomputerworks.com. Please make any communications as complete and descriptive as possible, and we will attempt to respond promptly to your concerns.

This Privacy Policy was last updated on May 16, 2007.