MacOS Tech Support | My Computer Works Learning Center

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Watch Support Videos and Step-by-Step Tutorials for your MacBook

How to Factory Reset or reOS Your Computer!

If you don’t properly wipe your system, your personal data can still be recovered, even after a basic reset. In this video, we’ll show you how to factory reset and fully wipe your computer the RIGHT way.

iPhone Not Syncing with Mac? FIX It Fast (iCloud Repair Guide)

If your iPhone isn’t syncing with your Mac, this video explains the most common causes and walks you through simple troubleshooting steps to restore syncing.

How to Turn Off Apple Intelligence — Disable Mac AI!

Apple Intelligence is now built directly into newer iPhones, iPads, and Macs. In this video, we walk through how to turn Apple Intelligence ON or OFF, what these new AI features actually do, and why some users may want more control over them.

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Blog Posts

Stay up to date with expert advice on Apple products and macOS

4 Reasons Your Mac is Not Receiving an AirDrop

Summary When the AirDrop feature gets stuck on the waiting error and refuses to connect: It’s usually a minor issue triggering it. Bluetooth or Wi-Fi, …

Three illustrated laptop computers displayed against red circular backgrounds — one viewed from above showing the keyboard, one front-facing with the screen open, and one side-view laptop, all representing different laptop perspectives.

Boost Your Mac’s Performance: The Complete Maintenance Checklist

Article Summary Reliability requires routine: Even the most durable Macs perform best when given regular attention and light upkeep. Weekly maintenance: Restart, close background apps, …

Illustration of a laptop displaying a mobile version of the My Computer Works website on the left side of the screen and the Google homepage on the right side against a light gray background.

How to Do a Split Screen on Windows and Mac

Article Summary Split view on Mac: On this type of computer, it is accessed via the green button in the top-left corner of any window. …

computer with a screen showing a sad face on a yellow sticky note and a cursor moving quickly to try click the note

Is Your Mac Cursor Moving on Its Own? Here’s How to Fix It

Article Summary The MacBook cursor is moving by itself: The most common causes of MacBook cursor issues include connected Bluetooth devices, trackpad sensitivity settings, software …

Laptop on desk showing 82% battery charged with time display and office items around

Increase MacBook Battery Life

Is your MacBook not holding a charge for long? There are many things you can try before you have to purchase a new computer. We …

Can Your Phone Battery be 100% Healthy Again? Try this Phone Calibration Trick

Article Summary Calibration fixes reporting, not damage or wear and tear: It helps your phone report battery levels correctly, but it doesn’t fix a worn …

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My Computer Works

For more than 20 years, My Computer Works has been helping people across the U.S. solve their toughest tech challenges. Based in Arizona, our team of friendly, U.S.-based technicians provides nationwide support with one goal in mind: putting customers first.

Why Choose Us?

20+ Years of Experience – Proven expertise in every type of Apple repair and support.
Nationwide Service – Helping customers across the U.S. with remote MacBook repair.
Affordable Memberships – Simple, predictable pricing with no surprises.
Customer-First Approach – Trust, reliability, and support you can count on.

Technician Base: United States 🇺🇸
Operating Days: 7 days a week 📅
Business Hours: 8:00AM - 9:00PM 🕕
Response Time: Same Business Day ⚡

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"MCW is a great source for IT tech support. They have been a great investment over the last five years I have subscribed to them. Thank you Phil, David and Josh for restoring my laptop!"

- James W. 9/18/25

"I've been a My Computer Works subscriber for many years (10?12?) and there has not been a computer issue they haven't solved quickly, politely, and completely. For the past few years they've also been helping me out with my iPhone - even suggesting shortcuts and better ways to do things. I should add that I'm not a particularly computer-savvy person, which makes me even more grateful for the service My Computer Works provides."

- Marjory L. 9/11/25

"No matter what my issue is, they ALWAYS know how to fix it. They are professional, patient with my technological challenges and have saved me many times now. "

- Barbara P. 9/5/25

"I have successfully eliminated my dread of computer glitches, crashes and freezes for about 17 years now. I don’t have to take computers into a center for days to have repairs made or pay $150 an hour for “experts” to come to the home office to try to diagnose a problem that will take about two hours. I use My Computer Works. For a monthly fee that is equal to a one time service with a tech expert.. I have 24/7 access to a US based tech experts that can remotely handle about problem you have. Best thing I’ve done to help me stop swearing at Microsoft or HP."

- Burnett M. 7/31/25

"I received a callback within an hour of seeking assistance with Computer Works. They are patient with me and have a great attitude. I like how they can work on my computer from my home without traveling back and forth to a shop. My last call, they were working on my computer for over 4 hours while I was busy doing something else on my list! Perfect!"

- Alla W. 7/16/24

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Frequently Asked Questions

Which Macs do you support?

We support MacBook Air, MacBook Pro, iMac, Mac mini, Mac Studio, and Mac Pro running supported versions of macOS.

How much do your services cost?

Memberships start at $99.95. If this is your first time working with us, call 866-303-1691. One of our US-based customer agents will be happy to discuss your issue and talk through plans and pricing.

Can you help with Apple ID or iCloud problems?

Absolutely. We can assist with Apple ID sign-in issues, iCloud syncing, password resets, backups, and device setup.

Do you offer remote support?

Yes! Our services are nationwide. We deliver secure remote computer repair to many customers across the U.S.

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