About Us - My Computer Works

An Honest Track Record

Life is better when technology works — a philosophy the leadership at My Computer Works embraces wholeheartedly. Founded in 2005 by Luke Ford, My Computer Works began as a team focused on helping others troubleshoot technology issues through computer repair services. Nearly two decades later, Luke and his team have served more than 125,000 customers and have fielded more than 1 million service calls, providing ethical and honest support every step of the way. Even as technology evolves, the My Computer Works U.S.-based team — averaging 6-15 years with the company — remains committed to providing a friendly, positive technical support experience.

Our Leadership Team

Luke Ford

CEO

David Gerhart

COO

Suzie Bartella

CFO

Jason Polhemus

General Manager Consumer Services

Building Trust Through Excellence

Established in 2005, My Computer Works, Inc. has consistently proven its commitment to trust, reliability, and exceptional service. With accolades, a long-standing history, and glowing customer reviews, we are your go-to tech support partner. Our A+ rating from the Better Business Bureau and recognition as one of America’s fastest-growing private companies reaffirm our dedication to your digital peace of mind.

Recognition & Excellence

Inc. 5000 Honors | National Award Winner

19 Years of Trust

Established in 2005 | A+ BBB Rating & Accreditation

Customer Satisfaction

4.8-Star Rating on Google | High Satisfaction Scores

Our Values

Honest & Ethical

We understand the vulnerability that comes with giving someone access to your technology. It’s why we lead with honesty and integrity, every time.

Professional & Respectful

Our experienced team of tech experts will never rush you or minimize your problem. No problem is too small for us to fix.

Friendly & Positive

It’s our job to turn a moment of frustration into a sigh of relief. Our techs are friendly, helpful, and happy to explain their work or answer questions. We’re happy when you are.

Urgency & Ownership

Technology problems interrupt our lives. At My Computer Works, we take every service call seriously, responding quickly to minimize downtime of your laptops and PCs with the support of our timely and experienced professionals.

Average NPS Score: 90%

At My Computer Works our customers always comes first. We ask each client about their experience and then share that experience with you here. Read on to hear what our clients have to say!

08/27/2023

"I received a quick response when I placed my call and the issue was resolved quickly"

Roossevelt S Score: 10

08/23/2023

"I am so glad to have the MCW team available just a phone call away. Small issue or big problem - doesn't matter. You are there to take care of it."

Madge W Score: 10

07/31/2023

"Achieving my goals was so much easier with a tech and doing everything on-line instead of having someone come to the house. Nate was great very patient with me (I'm 77 years old) and answered all my questions."

Diane G Score: 10

07/19/2023

"MY TECH WAS A JOY...VERY PATIENT WITH THIS OLE DUMMY AND KEPT HIS GOOD HUMOR SHINNING ..BLESS HIM....."

John H Score: 10

07/17/2023

"Such a relief knowing you guys are only a phone call away. Big or little the issues get fixed."

Madge W Score: 10

07/26/2023

"Always Professional Timely & Quick success of any Issue you may have with your computers. Friendly & helpful for all of your needs. Can't say Enough about all the Techs staff & service you will receive from them."

Thomas P Score: 10

07/03/2023

"Every tech I talk to about my computer problems are very knowledgeable and can fix whatever's wrong or answer whatever questions I may have. No complaints!"

Kimberly B Score: 10

07/06/2023

"Fast efficient and they know what they are doing. They offer good suggestions also."

Bill H Score: 10

07/27/2023

"Professional and Knowledgeable technicians!!"

Marilynn C Score: 10

08/17/2023

"My tech was patient and took care of my issues very quickly. A "10" all the way!"

Norma B Score: 10

Experienced IT Professionals, At Your Service