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Technology, while necessary, doesn’t come cheap. Yet, at every turn companies and individuals rely on technology to make life and work easier. From computing to phones to watches and other mobile devices — anyone using technology just wants it to work when they need it.
And when it isn’t working, they want to be able to turn to experts who are able to figure out why and fix it.
Tales of costly, inadequate repairs can rattle even the most stoic of technology users, which is why it’s important to find a credible computer repair service before you actually need one. After all, technical glitches are unpredictable — they don’t follow a schedule.
So, before panic and urgency set in, it’s a good idea to do a little research and find the most credible computer repair service you can. If you take the time to cover five crucial topics, you’ll be in good shape the next time you need IT support.
Pricing. Everyone knows that the cost of convenience offered by technology comes with a price tag. Some price tags are bigger than others, which means users want and need their devices to work. And, downtime due to technical issues is costly from a business perspective. So, it’s important to understand the pricing structure of any computer repair company you work with ahead of time to avoid fees that may surprise you. At My Computer Works, we have IT support plans tailored to the needs of businesses and individuals.
Reputation. As with most service-oriented inquiry, it’s important to understand a computer repair company’s reputation before you work with them. Asking for referrals from friends, family and colleagues is one good way to start your search for a credible computer repair company, while reading testimonials and reviews is another way to vet potential partners. A company’s reputation is one reflection of their work, so it’s important to know what other people are saying about the company you’re considering.
Expertise. Companies come and go, and in the computer repair industry, it’s no different. When searching for a credible computer repair company, it’s important to understand how long a company has been in the industry and what their expertise looks like. At My Computer Works, we know our clients appreciate that we’ve responded to more than 1 million service calls over the nearly 20 years we’ve been in business.
Support. Make sure the computer repair company you’re considering working with offers the type of support you expect. Whether you’re an individual or a business, it’s important to make sure that you can receive a level of IT support and service that you need to keep things running smoothly. The U.S.-based team at My Computer Works prides itself on offering friendly, helpful, reliable and responsive service to clients when they run into trouble — often troubleshooting issues the same day they’re reported.
Capacity. Can a computer repair company handle the issues you’re experiencing? It’s an important question to ask. At My Computer Works, we believe no problem is too small to fix. From computer repairs to ongoing IT support, our responsive teams are available 8:00 AM to 9:00 PM in your time zone, 7 days a week.
Contact us to learn more about how our computer experts can offer you ongoing support for any issues you’re experiencing!