(800) 935-6704 New Customer | (877) 629-6972 Current Customer

Frequently Asked Questions

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How do I get signed up?

Easy! If you are not an active member yet, please call the 877-629-6972 option 2. One of our US based customer service agents will be happy to help you get signed up!

How do I get service as a member?

If you are an active member, please call our tech support line 877-629-6972 option 1.  Let us know your name as well as the problem you would like for us to tackle. That’s it!!

If you are not an active member yet, please call the same 877-629-6972 option 2. One of our US based customer service agents will help you get signed up!

How do I know this is safe?

How do you know what the guy at the little shop down the street is doing on your computer after you drop it of? Unfortunately you don’t..

We solve your computer problems through the internet without you having to take your computer anywhere. Everything we do on the computer you can see by looking at your screen while we do the work. We can never access the computer without your permission and you can be assured that we are always extremely serious about protecting your privacy and security (read our privacy policy).

Do you come out to the house as well?

Of course! Whether you are an active member or just using us for your first time call 877-629-6972 option 2.  Our US based customers service agents will be happy to help you set up the appointment.

Am I locked into the membership for any amount of time?

We ask only that you try our service for 6 months to start. From then on you stay month to month for as long as you’d like!  Keep in mind, a majority of our customers are with us for the life of their PC.  We’re that good!!

How do I Cancel?

If you are needing to cancel please call 877-629-6972 option 4.  Our billing manager would be happy to take care of this for you anytime during our working hours Monday - Friday.

Last week we solved 1,177 technology problems online. Today it's your turn!

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