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The first thing you should try is using your mobile phone to reset your password you do this by
If neither of these methods work you may be able to regain access by having your friends or family report the account as compromised. That will put it into a security locked state and will allow you to use ID verification techniques to regain control of it.
After you lose access to a site if you think it was malicious then it is a good idea to scan your computer and check it for potential malware, spyware, or viruses. Our computer technicians are trained to look for suspicious apps, programs, and scripts that may cause password compromises and other serious issues. Give us a call to help you 866-343-8154