What are customers are saying about us

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Shaun did a great job on my computer and printer. All is working great. Thanks Matt

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Sam addressed my need and fixed it

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Because i can always expect a timely response and the guys are always "on the ball" :)

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You team is the BEST at solving my computer issues.

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Good Service - wouldn't be able to do without. I am older and appreciate the patients..

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Service delivered as promised.

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Excellent patient professional service.

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Absolutely fantastic. Great techs with lots of experience

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good service

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Tyler was excellent on every level. Jerome

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Tech was very knowledgeable and courteous.

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High quality of work performed by MCW

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Always Quick Professional & Friendly Service from Everyone at My Computer Works. Your computer will ALWAYS be ready for you if they are the one's taking care of any issues you may run across. That is why it is called MY COMPUTER WORKS! Take it from me A 20 YEAR CUSTOMER. Thank You as Always.

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I received a quick response when I placed my call and the issue was resolved quickly also.

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Accurate polite and quick

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You folks have always been so very helpful when I have an issue that needs to be addressed. I know very little about computers and you folks are a real like saver. Thank you all!

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The service (as usual) was superb!

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Immediately fixed a problem that I thought was involved. The fix was nothing to this individual.

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Brandon did an amazing job of diagnosing the problem with my PC. Kudos to him!! Great job!!

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fPrompt reply as always.

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always handles my issues

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MCW employee who helped me was very patient and was willing to troubleshoot the issue in various ways

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Expert service customer friendly.

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Great customer service especially with non-techees like me…thx

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I got my computer working w/out crashing the hard drive every time I use it. It still funky having to hold the power button for six seconds to shut it down.

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Always friendly experienced service. We can always count on them to fix any problems on our compluter.

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Well done quickly and he was very polite when i messed up trying to get him on my computer. Thank for your help.

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You guys are great and I love having you in my corner

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Excellent and very speedy resolution.

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I was concerned about the number of calls I am getting from companies who say that I do not have enough protection on my computer. I have called you before on this problem and the service person that I got thought that I was okay. However when I talked to the man yesterday he said that tthe problem had gotten worse. He seemed unsure if I might need more protection. I am not sure what to do. Frances Truex

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very helpful and gave us time to ask questions

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Knowledgeable patient considerate. My experience with tech Sean was excellent

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Helpful service

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Provide a competent and fast response to my problem

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Your rep really knows his stuff a very great man!!!!!

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Excellent technicians who are patient and very competent dealing with the most challenging computer issues. They don't give up.

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Phil knew exactly what needed to be done and was very patient with me. At 83 I'm not the most tech-savvy gal on the block.

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YOU HELP TO GET THINGS FIXED AND I CAN GET GOING ON MY COMPUTER WITH OUT WORRY.

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Aaron was amazing. He resolved my problems with excellence and a great attitude.

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Always very happy with the service and response time

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Tech knows his stuff

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good and timely work.

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Very helpful and prompt responce.

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great job thanks

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Crystal fixed the problems I called MCW about. She was not only efficient but also really nice w/a good sense of humor. You're fortunate to have such an excellent tech on your staff! Thank you! Patricia (Pat) Garasic

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My computer tech Sam was so very helpful to me. He was kind professional explained things as he went along for me and solved the problems. (There were more than one problem.) It took 2 techs and Sam to finally solve it. I believe Sam is your most professional and knowledgeable tech and check me I've have dealt with many of your techs. I am suggesting you reward your excellent techs like Sam with a substanial monetary raise. I haven't a clue what he makes but $5 to $10 MORE an hour insures the fact that you will keep the great ones!! And Sam is one of those! He's the best or at least one of the best! Thanks Sam it was my pleasure!

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Overall I am pleased with the service I receive for the cost I pay. Overall I have found your service specialists are helpful on the phone. There have been some exceptions where a rather condescending attitude was perceived by phone and I actually don't need to be told that Malware Bytes renews "every 365 days".

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Excellent knowledge of the subject matter

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Considerate non judgemental good listeners. Thank you!

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Matt did a great job!!

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I am so glad to have the MCW team available just a phone call away. Small issue big problem - doesn't matter. You are there to take care of it.

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Problem was resolved as usual. Very pleased with this service

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The expertise and professionalism as well as the patience exhibited by all the technicians when they were working with me a half-blind old cripple.

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You get the job done.

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always fix my issues very friendly too!

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I give a 10 for wonderful customer service. Matt was so patient during the diagnostic and resolution of the problem. I was so relieved that my laptop was fixed and ready to go. I gladly recommend MCW to friends and will continue to do so because I have confidence in them.

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Always a good job.

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Always just a call away and have helped me over the years with what ever I call with. Thank you!

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He did a great job thank you

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Ryan is professional and resolved the issue. Thank you.

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Crystal O did a fantastic job taking care of my problem this morning.

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Great service knowledgable friendly employees. Have helped me many times.

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He knows what he is doing!

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the great employees and the tech's being kind and patient.

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It was a pleasure working with Aaron. He was most cordial and was able to answer all of my questions. I know enough to get into some real trouble with my computer so it is great to know I can trust MyComputerWorks to walk me out of my problems. Tks so much. Robert Loflin

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In appreciation to the Techs that help and reassure that everything is ok with my computer! Thanks

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Fixed my problems in record time!

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very efficient and fast service with any problem

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They solved all of my issues

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excellent customer service very patient with senior citizens!

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Great service - timely - didn't need to wait too long. THANKS

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Sam was able to get me up and running on Spotify.

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everything was fixed. so happy--I'm almost 81 and I get things jumbled. as long as i have a computer i will be a customer.

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Excellent work resolved issues.....advide on other issues

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You've been easy to work with and expeditious in taking care of my computer problems.

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Sam saved my files! Thank you!

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The are always friendly and reliable and know what they are doing.

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Began calling three days prior to getting help the technician was very good

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Twice you have seemed to solve my problems!

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Thanks for great service....

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Great helpers with any kind of computer problem. Fast and reliable. Great company

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I could not print a document I had changed internet providers and forgot to connect printer to the new internet. The reckless found out right away and got it going for me ????. As I always say the peace of mind knowing they are always there when I have a problem. Thank you!!

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The warm friendly service I received when I called to have my laptop repaired plus the technician repaired and updated my laptopin a timely manner also the price was right!! Excellent Service!!

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As always if a problem occurs on my computer I call My Computer Works where I know the issue will be resolved. My wife is scheduled to have a Zoom call and I couldn't ensure the call notice would arrive since my new computer has Windows 11 and a lot of the features were different then windows 10. To avoid any problems I call MCW and spoke to Sam who came onto the computer to make sure everything was working properly and he assured me that everything is okay for the zoom call. Thanks Sam!

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Prompt professional and efficient!

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Aaron was very helpful and patient. I had to get a new computer and was mortified. I am a senior and it is all foreign to me and he was very patient.

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In talking with Phil he was very personable & told me what was most likely causing my PC to run so slow. After we hung up y PC runs as I expect it. Now comes the test of time.

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Great service

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Your people are always courteous and patient with me a number 1 dinosaur. Today's session was lengthy - I got a little concerned - but I'm pleased with the results.

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Computer is working well now. The technician Sam B was knowledgeable helpful and professional. The price was reasonable. Service was performed same day that I called. I saw that the company has an A+ rating on BBB.

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MCW TECH AARON H FIXED MY ISSUE WITH MY PRINTER & MY QUESTIONS ON WIFI !! THANK YOU MCW TECH YOU ARE AWESOME & SUPER TECH !!!!

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Shawn was extremely helpful and not only solved my problem but taught me how to do it in the future.

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all your techs are remarkable tolerant and patient and a pleasure to work with.

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My tech was patient and took care of my issues very quickly. A "10" all the way!

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Always great!

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Understanding of the problem and HOW TO FIX IT. Very cordial and a pleasure to talk to. Was complete and explained the problem when fixed. HIGHLY RECOMMEND!!!

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Sam was terrific. Extremely helpful patient and good teacher.

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I've been a customer of their's for several years and have always been very pleased with their service. Employees are very knowledgable friendly and prompt. They've always been able to solve my computer problems!

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Sam was great getting some final things figured out for me on new computer. I appreciate the patience of all of the techs in answering questions and explaining things.

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Service went well however it would be nice at the end of the session for the tech to stay on the phone untill everything is complete and then say "we're done and i'm handing the computer over to you now"

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MCW TECH AARON H DID A GREAT SUPER JOB ON FIXING MY ISSUE !!! THANK YOU MCW TECH AARON H !! THANK YOU AGAIN !!! RAY

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MCW is a lifesaver. Your techs are all great people with an enormous amount of patience for all my questions in setting up a new computer. I appreciate you and them for making things a lot less intimidating and frustrating.

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Tommy was excellent in solving my system problems. He was quick and efficient! Thanks Tommy!

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Very good service and advice at a reasonable price. Much easier and quicker than taking the computer to a local computer repair store and better understanding of the changes being made and how to utilize them. The phone wait can be tedious and long but it's well worth it.

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Problem solved

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As always very knowledgeable friendly efficient service. Aaron was terrific.

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I am & have been very satisfied with all the great help I get from the tecs & been receiving this great service since 2005. Thanks Sean for your super help today. Share Mccallum

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As always superb!!!]

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Your service is always timely and efficient. Tech was courteous and helpful; took care of my needs.

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Everyone I spoke to on the phone was polite and professional. They responded to my request in a timely manner and made my computer repairs effortless on my part. A stressful problem made stress free.

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I don't know many people who would use that service so I didn't rate very high. If I got the chance to recommend you to someone I surely would. I was very please with the way (Shan) handled my clean up. He was very efficient easy to understand.

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Sam number 1

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Patience timber and tone of voice easily understood completed many tasks with good humor and efficiency. Best technical service i have ever had. I am 79 lack technical experience and have a hearing handicap! Job well done thank you Crystal!!

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Excellent service with assistance in identifying & resolving several issues.

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Aaron is awesomely skilled and devoted to fixing our problems and essing our worries turning hair pulling nightmares into laughter smiles and easy peasy.

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the tech was very knowledgeable and fixed all of my issues . also very friendly and pleasant to talk to

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I thought it was an in person consultation as I needed serious help with attaching several things together which really required to have someone here. He was virtually no help and a waste of money.

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tech was great thankyou so much for his help!!!!

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Thanks

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How to do things better on my PC.

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Always wonderful help.

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friendliness knowledge and efficiency.

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I'm a senior citizen trying to learn about computers. I have had a problem w/passwords an locked out a couple of times. Also I had a virus come on a win loot message. We seniors appreciate you kindness an the time you take to help us. God bless you. Betty

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general information . on my computer

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Having your computer do something strange causes all kinds of grief. Such a relief to know that help is only a phone call away.

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Very patient tech helping me to understand the problem & the cause.

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Sam is an expert! He is calm quick and solves all or our issues. We are so grateful! Also there was a hiccup with getting me help. I called Customer Service and the issues was promptly rectified and help was issued. Stay Fabulous!

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Yesterday and many times before you took care of my problems in a professional and speedy way. And by the way in afriendly and respectful way. Thank You!

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All concerns were addressed and the problem was solved. I appreciate the time and patience of Eli. Thank you.

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Phil was helpful in getting my wife tablet working with Malwarebyte. He was polite and courteous. Most of all knew how to solve the problem. Thanks Phil!

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THEY HAVE BEEN AVAILABLE FOR MANY YEARS AND I FEEL LIKE THEY ARE PART OF THE FAMILY OF WUSA! THOMAS WAS THE GREAT GUY THAT I SPOKE TO TODAY AND AS ALWAYS AN EXPERT AND A GENTLEMAN!

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Prompt and efficent service

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When I contacted My Computer Works I was in the middle of being scammed by the Windows Defender Scam. I called frantically wanting help to stop the scammer from accessing all of my electronic data. I spoke with Ronnie Akins who was very informative and helpful and told me to immediately shut down my computer. Then he explained what was happening and what I need to do to stop the scammers and clean my computer and keep it safe. I appreciate all of the kindness and patience Ronnie had with me while I was in my crisis. I am happy to say my computer is now clean and there was no breach of my personal information. I am very thankful to My Computer Works for restoring my computer and getting rid of the scammers. Thank you very much Carmen

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Prompt response. Excellent service.

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i had a computer friend come over as I could not get the computer on. I had unhooked - hooked everything and nothing I knew worked. It was great to have someone talk to him as it would have been Chinese to me and probably frustrating as I know nothing. Between the two of them I have my computer up and running. You were able to give him the necessary information. Wonderful service. Thanks much. Shirley Fulton

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Your technicians are so knowledgeable.

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Crystal is / was wonderful! She is competent and fun. She fixed everything the pther guy failed miserably at. Thanks for her. Patricia

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Very patient and helpful when he helped me for two hours. Knew his business.

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Eli was very helpfull in explaing why i was having issues and i'm extreamly greatful. Craig Cross - Realtor

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The competence of the technicians I have met over the years.

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Brendan was very knowledgeable about what to do to make my new printer stay online and he was very courteous.

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Brandon did everything I asked him to do. I can ALWAYS count on My Computer Works techs! Thank you. Patricia (Pat) Garasic

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Discussing Issues For Another Computer. Excellent Feed Back Thank You

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Timely accurate response.

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fast response and very helpful customer service

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You always thereto help me. When the tech called my problem had solved itself. However Brandon took the time e to check out my system.

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Excellent customer focused attitude and competent to handle the problem quickly and effectively.

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Quick simple courteous

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Mark was very knowledgeable and helpful in resolving all my questions and concerns about my new iMac.

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Technicians are knowledgeable courteous and patient. I have recommended MCW to several people with a mention that sometimes the wait for service is a bit long.

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Great techs

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Friendly and (ostensibly) competent personnel

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Phil was great very helpful

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Great service. So appreciate the service and the tech's patience.

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I have to wait to long for a tech.

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Philip was very patient and helpful with a non-techie like me

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Sean was awesome as always!!

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I have used MCW for many years. Everyone I have been in contact with has been knowledgeable and very supportive and patient of a technologically challenged old lady!!

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Friendly and (ostensibly) competent techs.

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Always so professional and helpful.

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Multiple maintenance items. Aaron was very friendly and took care of my computer issues.

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Very nice and reversed charges when computer suddenly came back on!

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The Service is terrific and I am a happy customer and fan! I did not like working with the person who worked on this for me this morning. He and I interrupted each other and he chastised me for that. He had a strange voice and manner. I prefer the cheerful helpful lady who has often helped me in the past. Thanks! Patricia Neal Jensen

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As Always MCW (Aron) solved problem with WINDOW'S SECURITY Warning!

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I was able to get my problem resolved quickly and effectively. 3 different techs worked on it and it was resolved. Thank you.

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Sean was very patient and helpful

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Its always fun to work with Crystal.

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As always MCW follows through with expertise and courtesy. The latter is very hard to come by anymore.

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Super and knowledgeable response. Love this company.

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Fast & Reliable

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Fast & Reliable

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What I thought was going to be simple took awhile due to the program's issue. Aaron figured it out.

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Because of the expertise and professionalism of their technicians

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Very pleased with your service and support.

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Good service.

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He was very thorough working on my computer. I felt he knew exactly what he was doing at all times. He took the time to explain to me what he was doing and if I did not understand he took his time to make sure I totally understood what I needed to know. You need to increase his salary to ensure that he is there the next time I have a problem. Thank you for being there when I needed your services.

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Takes too long to get through the queues. Otherwise outstanding service.

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For two days this week Crystal has diligently helped me with transferring files from my old computer onto my new one plus passed on valuable information to future techs who may or may not be installing my new printer. I really appreciate her patience and her knowledge. I don't know yet whether the printer installation will be done locally as I have an appointment w/them late afternoon tomorrow. Who knows I might have to return to MCW for that completion after all. I need an actual "body" to SHOW me how to operate the new HP DeskJet 3755 in addition to installing it. For that reason I have run into a snag and hope to straighten it out tomorrow. I am a novice in matters tech and thus depend on your patient techs to walk me through the problems. Many many thanks to Crystal and all the others who have helped in the past. Virginia Parker

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Called when they were supposed to and took care of the issues. Long time client and have recommended to a lot of friends.

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Knowledgeable friendly techs that talk to me like a person. I never feel intimidated. Love this company.

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Response time. Correcting the problem and today assisted me to find a new computer to meet my needs. Thank you Mark!!

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Shaun doesn't waist time. He always knows what to do and gets right to my trouble and fixes it. He is my go to guy. Thank you so much Shaun for a job well done-------

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Most every thing was great but I did have to wait most of my day for a phone call back. He was very patient and helpful even though we were disconnected and again had to wait . When I called back and left a message for him to call back he was very quick to call me right away. He very quickly led me through to get the internet connected and running again. Martha

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good job

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prompt service tech people are very polite and knowledgeable. they always do a good job.

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Always appreciate the professionalism of your techs.

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The computer tech was very efficient and helpful. I highly recommend him.

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The tech that just worked on my computer did a GREAT job! And he took the time to address my other technical issues in my home. And great suggestions! Keep up the good work!!!

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Excellent work. Very nice person and very polite and patient.

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Aaron was great to work with. Very patient & thorough. So glad I called for service I would have made it worse.

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Crystal is the best-she really helped with my specific MS phone application.

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great service

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As usual I got prompt and effective service and can't do without it.

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100% customer satisfaction and answered all my questions..

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Phil was good at answering all my questions. Very knowledgeable. Thanks Alot.

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Tyler did a good job.

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MAN WHO SHOWED HOW TO USE MY NEW PRINTER. AND TOOK THE TIME TO TYPE IT OUT SO I WON'T FORGET HOW TO USE IT. SO HAPPY................

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Thanks!

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cancaelled Tecn support when i discovered I did not need it.

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Your tech Aaron was so professional and patient. He answered all our questions and we could not be happier! So pleased to finally have a company we can depend on for all our computer needs!

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Quick response to my question.

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Quick efficient and precise

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Computer Works is forever saving the day with my computer which I use everyday for work purposes. I depend on Computer Works to get me through each issue that arises from no where! Thank you loads for your work!

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you are very good when you help me. i have recommended you several times already. keep up the good work!!!!!!!!!!!!!!!

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Trouble with Facebook and Gmail. password and get my profile back .

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Got a good answer to my problem and he was very helpful.

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No worries with MCW!

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You guys are great!

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Aron was terrific. He helped me so much with my technical problems. All the techs are professional patient intelligent and effective. Great company! Anyone with a computer should sign up for this company. Pat Flinn

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The tech was very knowedgable about what needed to be done. He efficient and took care of the problem with his expertise.

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Your techs are very polite and professional and they have always been able to fix whatever problem comes up.

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When I left voice mail on the Saturday I was entered into the queue as #18. 27 hours later I finally received a call back and help. Fortunately I was not dealing with an emergent situation. Once call did come assistance was excellent.

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I COULD UNDERSTAND THE 3 BEAUTIFUL YOUNG MEN THAT ADDRESSED MY CALLS AND MY SIGN UP. I'M OLD AND NEED YOUR HELP.. AND TO KNOW I CAN REACH YOU AND WHEN I DO I DO UNDERSTAND WHAT YOU ARE TELLING ME. THANK YOU.. I AM YOUR LOYAL AND TRUSTING OL GRAMMA GERRI...

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ALWAYS QUICK PROFESSIONAL & FRIENDLY SERVICE from Everyone at My Computer works. I have Never had any Negative issues with their Super computer skills to solve any problems that I have had over the many years that I have had their services. Their Computer tech skills and help are very valuable. Thank You Tom Paris West USA Realty/Arizona

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Quickly identified problems and answered all our questions. Great Job

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Eli as always was very helpful in aiding me to get email that I wanted to show up. Thanks Eli

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mark took all my stress away. excited my printer is finally working again. thank you;

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He resolved my problem. Thanks

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always there is someone to help me and fix the problem.

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Appreciate the response time. Learned something new today. Reboot the ipad. But it didn't work. It was an old iPad. Already ordered a new one! Will be in touch if I need help for the setup. As always thanks for having a great team

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Sam.was knowledgeable and patient.

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because your group is always there no matter how small thank you

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The service is always outstanding and superb.

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RESPONSE IS QUICK BUT IF NOT I WILL WAIT. YOUR LADIES AND GENTLEMEN ARE ALWAYS VERY PLEASANT AND READY TO WORK ON MY ISSUES.

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always on time with great service They protect my business and keep up beat

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Eli thanks so much you are awesome! Sincerely Carla Whitten

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Brendon was super sharp A Pleasure to work with

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Fixedproblem fast

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always helpful! Thank you.

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The technician was very helpful and super polite. Many thanks. Nancy Maldonado PhD 305-773-5256

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Super kind courteous knowledgeable. Problem solved thank you.

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To check the validity of an email i received

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As usual your tech Sam was fantastic and showed patience to and oldie who isn't tech savvy.

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He was very professional about what he said and did for us.He said First Bank didn't have a phone number in the phone book. Well let him know this is the phone number for First Bank 731-641-6400. Tell Philip we thank him for all he did for us.

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Excellent! I always appreciate the knowledge and expertise that's available through MCW and their professional technicians. This is my life saver!!!

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Quick service courteous technician

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The services provided were responsive to my request and the technicians always polite and patient

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I can count on them to return my call and answer all my questions that I ask. I don't have to wait a couple of days to fix the problem I might have.

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Membership since 2009. Services have been good. Sometimes the long wait on the cue is frustrating though. Need more technicians for serving customers. Rev. M. M. Jenkins.

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Chrystal's happy attitude

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I continue to appreciate the consistent quality of skill and professional integrity that MCW technicians

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it took a while but Sean fixed the problem and updated my computer

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Excellent service

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Your techs always come through and they explain what they are doing in language that I can understand.

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Security key issues with the Yahoo Fantasy Football app. Thx for all your help

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Crystal was excellent and intelligent

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always helpful and efficient friendly and professional. I'm very pleased every time I ask for assistance. Thank you

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Tyler knew exactly what caused the problem. Let me know it's a Google 'thing' They reconfirm passwords from time to time. Now that I know that I'm ready for the next time. Thanks for having such a great staff.

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Had the message that my computer was locked and had been hacked called to get everything checked out PEACE OF MIND YES!!!! Love the techs they are always so patient and kind!!!

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Left a Voice Mail and it was Prompt response. They picked up where the other tech left off without a beat. Great service!!

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Phil was great

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Phil was great and patient repairing my computer.

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Ive never called your company with a computer problem that you have not been able to help me with. You guys are the greatest and I have and will recommend your company to any and all computer user who don't have the knowledge to fix and or repair their computers there selves. Thank You Michael Earley

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The person who assisted me was helpful curteous and professional. He went above and well beyond just fixing my problem.

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The Tech that I spoke with solved my computer problems quickly. It is not that I am "computer literate" just that I am 73 and not computer compatible. I was given a time frame and it was kept. Something that I am not used to when trying to solve a problem on the Telephone. He was quiet and patient with me when I attempted to log into a bank account and they wanted verification Then I had to re-submit my request for a code. He had a lot more patience than I. I would definitely recommend this company. It was money well spent.

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Tech resolved my recent issue promptly. Very Professional!

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Aaron was very friendly and helpful even though I accidentally disconnected him the first time.

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Always great

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Friendly & quick

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responsiveness and ability to resolve the problem.

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To encourage others to try this company also. Great

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Courteous and brilliant with computer technology.

"Timely tracking down and resolution of the problem. The tech team is very knowledgeable in matters associated with computer malfunctioning. Friendly and enjoyable speaking with as well."

"Waiting time too long"

"Always get things fixed and are friendly."

"Great service. Knowledgeable technicians"

"the technician was polite patient professionaland did everything he could to solve the problem"

"GREAT Job taking care of our needs"

"Crystal technical staff helped me for an hour on a hardware problem. She identified the problem which was docking station to monitor incompatibility. I thanked her for troubleshooting."

"Competent friendly helpful person. Only conern with MCW is price $39/mo or $468/yr for 1-2 checkups:year is quite expensive. Considering dropping monthly fee and just call someone if/when need service. Seems you could have something half the rate even if you capped service? I would appreciate a reply to this. Gary Estes"

"Mark was very nice and patient with me. He responded very quickly after I made the appointment."

"After the wait to a tech to it went very well and I could understand the work being done. Before any changes or items worked on the tech said it it ok which was very calming to do something without pushing his way around the computer. Its the first time I used your service after seeing the U tube videos it gave a good intro to the company. And Ronnie Aklins was a large help in giving me info about the Company. Glad to have a positive experience after the 1st call. Thank you (mycomputer works).MichaelDemmel"

"Eli took care of my need efficiently"

"You successfully retrieved my email!!!"

"Mark was excellent!"

"Crystal was great. A lot of time on an old computer but she assisted me in so many ways. Great people skills. Will be calling back when I get my new computer. Thank you. I will recommend y’all to everyone!"

"Quality of everyone that I have dealt with..+courtesy knowledge.making sure they had resolved any issue that I may have had or thought I had. Thank you."

"MY COMPUTER WORKS HAS BEEN A LIFE SAVER FOR ME. WHEN I HAVE A PROBLEM THEY ARE ALWAYS THEIR TO HELP ME OUT.. THANKS MY COMPUTER WORKS FOR EVEYTHING YOU HAVE DONE FOR ME.. THANKS ELI YOUR THE BEST..."

"Tommy was great!! Really appreciate all of his help and suggestions!!!"

"Unable to put Quicken onto task bar. Now I know."

"Great experience. Friendly knowledgeable service from initial communications with Josh through computer analysis and repair actions carried out by Sean (Shawn). My laptop cursor is alive and well now. I plan to contact My Computer Works when I'm ready to transfer data from this laptop to my new laptop. Thanks so much for your help up and running!!!"

"ELI & All the Wonderful Tech's at My Computer Works are AMAZING! I have been with you for more years than I can Imagine & would be lost if not for your help. Quick Helpful & prompt service in taking care of any issues with my computers. Thank You Again. Tom paris West USA Realty Peoria Az."

"The two problems I was experiencing were identified and fixed quickly."

"One problem with my home page that I asked for help wirh eliminating is back."

"they go above and beyond what is expected."

"YOU CALL AND THEY DO IT---SOMETHING THAT IS IMPOSSIBLE FOR ME THE CLIENT! AGENTS ARE VERY FRIENDLY AND COURTEOUS! BROKER BOB"

"Brandon fixed my concerns in a timely manner and was courteous in answering my questions."

"Good service. Thanks"

"Fast response time and though work. Thank you"

"Excellent very professional & knowledgeable."

"Always fast and efficient service!"

"The expertise and friendliness of your technicians"

"Great knowledge quick solution."

"I haven't used this service in awhile but when i got a new laptop there were issues that I felt required some expert help with. It took awhile but he answered a lot of questions I had and I feel much more confident now using it. This new technology can be intimidating at times but it saves a lot of time and is ever so convenient! Hugh"

"I always get good service."

"Outstanding experience with Mark today!"

"

Offers complete solutions!!!

"good work in quick order"

"Damon must be new tech. He is great I gave him a challenge. Thanks Damon"

"Sean Was a great help as always. PG"

"Always polite & reliable. Thank you"

"Your Technician was professional and friendly"

"YOUR TECHS ARE EXCELLENT IN EVERY WAY. THE O0NLY DRAWBACK FOR ME IS SOMETI34S I'VE WAITED 3 HOURS FOR SWERVICE"

"They are always very reliable and very knowledgeble in their work."

"As always your tech person (Phil) was friendly knowledgeable and helpful even though the issue I called about did not occur while he was in my computer. It seems like it always works out that way."

"MCW TECH Phil did a AWESOME JOB fixing my issues and he also updated my laptop !!! GREAT WORK MCW TECH PHIL !!!!! THANK YOU AGAIN !!!! RAY"

"EXPERTLY WALKED ME THROUGH THE PROCESS TO FIX MY PROBLEM"

"Why not ! I've not had a better experience with computer help except from them?!"

"TECH IS PLEASANT TO WORK WITH AND KNOWS HIS COMPUTER! EVERY TECH'S DIAGNOSIS IS SPOT ON. I WILL NEVER DO WITHOUT THEIR HELP."

"great job"

"Tommy did a fantastic job of figuring out how to keep our computers able to connect with each other. Very impressed. Thanks for a great job!"

"Sean is great...super help!"

"In my LONG experience with computer software & hardware tech support my experience with the tech people at My Computer Works has been EXCELLENT & OUTSTANDING. Every tech person I have worked with so far has been not only knowledgeable but very very professional & patient with me. I intend on continuing using their services and I highly recommend them to those needing proficient expertise. Thank you. S."

"You responded to me in minutes and fixed my problem in a very short time thank you"

"Always great service and very helpful."

"Tyler is great to work with; very knowledgeable. Very professional."

"As I have noted previously. The tecs that have helped me are so helpful for me. It takes them a few minutes to definitely know "this one needs our help." I thank Phillip B#26 for answering my not so tecie ?'s. He educated me as best he could helped me connect/reconnect and cleaned up my equipment thoroughly. Great work and thank you for another patient great MCW tec. Share McCallum"

"The customer service rep was very patience and help me in all my concerns"

"I was on the verge of having China hackers take over my computers. I called "My Computer Workers and they helped me. We cleaned viruses off. thank you!"

"The agents are very nice . I enjoyed working with Mark Thank You"

"SAM WAS ON THE JOB AND DID THE REPAIR IN LESS THAT 15 MINUTES. BROKER BOB OF WEST USA REALTY!"

"Quick response and knowledgeable techs. They don't make you fee stupid! Puts you at ease!"

"Great as always"

"Today's Tech support was superb. Got right to the issue and the Sam knew multiple was to get to a solution. Not a ren based on prior negative experiences"

"great service"

"I always get great service"

"Excellent! Even thought the job has not been completed He (Tyler I think) did a fantastic job of trying everything that he knew about. We are back in line for help on Thursday. Most grateful. Thanks"

"We really had a lot of issues to get connected last evening and then had to reset the Operating System. Tyler did a great job of working through the process and getting us going again."

"Knowledge and expertise from start to finish. I'm more than happy with the results and the customer service response! Tyler was excellent."

"I have been working with Phil for many years and ask for him when I call. He is a true intellect about explaining computers. I trust him and appreciate having his suggestions they are helpful. and welcome. Dude is a compliment for MCW. Hi to Luke. Most Graciously Annie Labart"

"He did a great job of solving my problem quickly and effectively"

"I use your services regularly since i got a new PC from bEst Buy and it was set up by the Geek Squad all wrong. You've served me from not being able to work and thus not making a living I'm a professional writer with 44 books published most still available."

"The wait times seem to be getting longer & longer. Is there a premium service that can guarantee tech support with a half-hour max wait?"

"Once again Tyler (I think) did a great job in working to get the issue fixed. Wonderful service. Thanks"

"I appreciate the prompt and patient walk through as I'm 87 yrs young and not savvy. .Ron"

"Aaron was amazing! Thank you!"

"The service is superb as usual fast an proficient."

"Thank you!"

"Want to keep you on your toes."

"The Techs are awesome! Even when I had difficulty connecting to wifi Tyler got me thru it and the mission was accomplished! Thank you Tyler!"

"He did a fantastic job of persisting until he found an answer to the problem."

"Excellent service with knowledgeable staff as usual. He was very professional. Thank you."

"Always takes care of my computer problems."

"courtesy competence"

"Thanks for the very patient fellow you sent me. Fully appreciated - fixed me right up."

"My tech answered all my question and went a long way to helping me learn how to post my ship model photos on a model forum."

"I'm very happy with your service. But response time could be better."

"Pleased with all facets of the help. Very patient. Would recommend them to everybody."

"great service"

"Took care of problem in a timely manner"

"They always solve my problem."

"Though this survey was sent to me not after an actual service session I can say that MCW provides consistent excellent service. Communication is easy and challenges are resolved. It's wonderful (& usually esssential) to be able to receive same-day help when the computer requires expert attention."

"They were fast and great"

"I've been a monthly subscriber with MCW for over five years now and have been very pleased with all the assistance I have received for numerous issues. Today my laptop was last gasping in need of a very technical tune up and (Phillip #26) answered the call and worked out all the problems for me. Great job Phillip!! Thanks Clayton L Mertes"

"Great service as usual. Thanks"

"Professional friendly and knowledgeable of issue."

"The response time was excellent and the person thar helped me was extremely knowledgeable. and very helpful."

"I've been a subscriber/client for years and always found their service and technicians excellent and timely. I've recommended MCW to many!"

"Mark did an outstanding job of staying with me and trying different approaches until the problem was solved."

"The techs always resolve my issue. I did feel today "blamed" for the pornographic videos playing on my computer because the tech said the website was accessed from someone using my keyboard. That is not the case and I think he finally realized this had happened in January and is the result of scams."

"Helpful convenient and courteous service."

"because they are always nice and do a wonderful job."

"Aaron is the best of best..so organized to his approach very refreshing. Case in point " Sir let's document each of you concern/problems one by one showing me the evidence of the problem and I will call you when completed " WOW.. HOW REFRESHING THAT WAS!! There was one issue I addressed to Aaron that the solution is not available through Windows but in his dedication to me the customer he gave me a list of companies that offer a FREE solution the issue. Aaron IS A KEEPER! Robert Sarnelli SR. 561 715-7944"

"The tech always solves my problems and explains in a way I understand."

"My call was returned relatively quickly the tech that responded listened and understood my issues and was able to resolve my issues. I can only assume that the tech that responded was in the USA! Very important!"

"Trouble turn on/off pop-up blocker"

"super response today thank you"

"As in previous times when I've called on your technicians for assistance they have provided wise counsel and superb knowledge. Today Tyler walked me through the problems and made a remarkable fix for me as I have needed a new computer for a while now. My intentions have been overtaken by events (OBE) It will take me a while before I can shop for a new one but that is certainly in my future. Thanks again for all the help. Virginia Parker"

"FINE SERVICE AS ALWAYS - C SPAIN"

"Thomas was extremely patient as he slowly and politely walked me out of my confusion and ignorance. Very nice of him."

"Great service."

"Crystal was welcoming when I called today. Equally important she fixed my problem so I could get on my computer checked to make sure all my programs were updated & was cheerful the whole time. My Computer Works is fortunate to have a tech of her caliber & her wonderful way of dealing w/MCW customers i.e. she gives excellent customer service! Sincerely Patricia (Pat) Garasic"

"Awesome service always solves whatever issue I am having."

"Tyler got my printer set up well; it is now ready to both print and scan. He also gave me a nice shortcut to finding the apps on my computer--a nice bonus. Thanks!"

"Super"

"All questions are always answered"

"Quick response. My Rep was my good luck charm! He did research and called me back! He solved my issues and was very pleasant!"

"The issue with my external backup was quickly resolved & I received useful information from the technician regarding how to avoid the problem in the future. Very happy with the service. Many thanks."

"Great service"

"I love the service"

"Thank you for responding so quickly Branden was a awesome!"

"after the Geek Squad screwed up miy new computer and i coudln't write on it or do anything really with all my fils read only and not able to created new files so far two techies have restored about 2/3 of my fis but i still can't acccess a nubmer of important folders ans files and cannot write anything nes and safe it. af"

"Your company is worth it's weight in gold. I love the quick response and extreme satisfactory service - and I get to speak to people from Butte who speak English - Yipeeeeeeeeee. I have already recommended you to my friend for his computer issues. Thanks again for such great service. Belle Kortum"

"Brenden was great. Checked out my PC and fixed it for me. Not his fault but took too long to get a callback on my trouble. Hope they can do better next time. Called my trouble in at 1:51p on Friday and got my callback at 9:40a Sunday morning. Too long!!"

"Ryan did a great job helping me set up my new computer. He was courteous professional and speedy. Thank you Ryan."

"Technician responded to my service request within a very reasonable time and took care of the issue in question. He was courteous & professional and was very patient in answering all my questions. Well done!"

"As always service and knowledge make MCW exceptional."

"MCW link for help was not working."

"Always fixes my problems. Easy to talk with."

"got the job done"

"Very helpful."

"Once Sam contacted me my computer issues were solved!"

"very nice service"

"I always get prompt and courteous care."

"Sam did a great job I am running much better!"

"He was patient and did whatever was necessary to solve the problem."

"Phillip was awesome and took care of our problems and no time"

"friendly; understood problem; worked to fix it"

"Success"

"resolved my issues"

"Needed help with back up folders software When searching I realized it was a US company Did not want to contact a company that claim they had English speaking techs but yet could not understand. So if you want someone you can understand this is the company for you."

"I need the information patience and expertise and Mark had all three"

"Tyler resolved the issue I was calling about and resolved an issue that the previous tech could not! Tyler is very professional and patient. Top notch!"

"I have access to people who can do stuff with my computer that I really don't necessarily want to dig into but that need to happen."

"Crystal is fantastic to work with. She is patient knowledgeable efficient and got my issue solved very smoothly!!!"

"Thanks Mark you are a great help to me and I appreciate your explanations and patience! Sincerely Carla Whitten"

"I have had good experiences with the techs. They always give me good advice."

"Crystal (Tech) Was absolutely fantastic!! She was professional patient and friendly. She really know her STUFF!! I have always had good techs but Crystal was amazing> She certainly is a KEEPER! Thank you so very much Crystal."

"10"

"Responsive and knowledgeable"

"It's just a great system and FWIW you can now disregard my call in to the billing and customer experience people. I complained about the call being dropped and an incoming call being pushed to voicemail only to realize it was the technician calling in again. He did call in a few minutes later so it's all good. Sorry about that."

"The rep was super. My computer is working fine again. Robin"

"Quick call back from when I placed the original call to MCW and the friendliness of the rep who took care of my issue."

"I am so thankful for someone to be there when I need them."

"Excellent service as always"

"Work done today"

"Super service"

"Patient knowledgeable and kind. I really appreciate the support. I am so happy when someone calls me back during my work hours on the West Coast! I work late hours..."

"Sam was most helpful!!"

"Tech was very nice and listen to what I had to say. She understood my problem and took of it. She also took the time to check to computer for any other possible problems. The computer is now working great! Thank you very much!"

"Crystal was great and very professional very courteous and explained everything very well"

"Your professional friendly staff but you need to work on your response time"

"Response time is what I most appreciate about MCW."

"Phil was great. Thanks for the excellent service."

"The gentleman that helped me did an excellent job!"

"He was a great help and very polite."

"Erin my tech tonight was very professional and smart. He solved all my problems and was patient and polite. He also explained what the problem was and showed me how to address it in the future. Very nice techs all thru the company. Thanks. Pat Flinn"

"Sean was very knowledgeable pleasant and helpful and resolved my issues."

"gentleman that helped me to set up my printer was very polite & patient with me. He sure is an asset to your Company"

"Overall satisfied."

"I received great help from Eli with determining the status of my computer printer. He helped me to understand that the printer is too old to function anymore. He also helped me to find some possible replacement printers. So Eli was a big help in my resolving my printer issue. Thank you!"

"Good Tech TYLER fine tuned computer and answered all my questions good job !"

"Super service"

"i no nothing about this laptop.....you guys are God sent"

"Aaron did an excellent in handling my concerns"

"I was on a roller coaster ride for 4 days of tech sessions unable to get my computer working well enough even for the technician to remote in. After the 3rd session when advised to shop for a new computer I figured my old box was done for. In a last ditch effort I pulled the plug on my computer waited 2 minutes and started it again. On this startup it worked pretty normally. The 4th tech (Mark) then only needed to do routine scan and cleanup. It was a big variation from "get a shovel and bury it" to "we just need a little tuneup." I'm happy I don't need a new computer right now although it may be in my near future. I do appreciate all of your technicians' willingness to give it another try."

"Solved the problem."

"Very quick response to a possible spam attempt. Great job getting me up and running. Thanks."

"I was well taken care of thank you Mark and MCW."

"Superb service"

"Extremely patient and courteous!!"

"Quick and prompt response."

"I want to acknowledge the excellent service I received from Tommy. He was patient with understanding the problem and very diligent in determining the right solution. I really appreciate his help. Marcus"

"Tyler was excellent--knowledgeable patient and he did everything I needed to have done. MCW is fortunate to have such wonderful techs! Sincerely Patricia (Pat) Garasic"

"Knowledgeable technician."

"Mark did a prompt professional and complete job for me. Great help with lots of patience for an old man!!!"

"Ryan is awesome help. As all yu guys...sorry cant give reviews on facebook... real ninjas don't ever appear on that site. I will however this summer be posting good reviews for yur company."

"My reason for giving a # (10) is because I truly feel that "My Computer Works" whole work force staffing has become more professional understanding patient and more helpful with their customers resolving the issues than some have in my past experiences. I do not call very often but whenever I do call now. I find that my experience and interactions with everyone has been much more enjoyable. KUDO'S to the whole staff. Keep up the good work!!!"

"great"

"Realized my urgency in need of the printer and Tech worked very quickly to remedy the problem."

"Very good customer service."

"COMPUTER LOCKED UP WITH POPUPS"

"I really like the MCW. I was able to get a response pretty quickly. However I was a not comfortable with the tech today going on my computer pulling up my bank to make a folder when I did not ask for that. My bank information automatically populated the username and password! That was not in my question at all. Technicians should stick with the customers approval on sensitive or privacy issues and information. I should have been asked if that was okay or not before he just did it. I would have had him use a different bank that I do not bank with for an example."

"Ryan checked everything out and let me know about the backup issue. Thank you."

"Quick service."

"great help!"

"Technician was extremely knowledgeable! Answered all of my questions. Was fast and helped take care of multiple issues old and new. I really appreciate someone who really knows what they are talking about and doing with my expensive electronic investments! I have had many "geeks" poke around and do very little to help my computer issues and some not at all. I was impressed! She did above what I expected would be done."

"My primary response is because SAM is and has always been one of my MCW Saviors... MCW technicians are our First Responders - Jerome Allan Landau"

"To discuss a change from Windows to Mac. I received excellent advice and encouragement!"

"Your team most ALWAYS fix my requests!"

"Phil was very helpful in helping me to get this computer back up and running. Also got my FB account unlocked! So far everything seems to be working well!"

"feedback"

"I already did this earlier today. Thank you!"

"A scammer got into my computer and they responded immediately and got rid of the problems"

"From day1 your company always gave me awesome service. Thank you."

"Techs are professional and "know their jobs" Thanks to Brian Nate and Today Sam....I can't remember Yesterday's tecn's name>>>>>I'm glad the MCW continues to be "A ONE"....After ALL these years..."

"Crystal did a wonderful job fixing my tablet extremely patient super sharp great attitude."

"This company is very good!"

"Both Mark And Aaron were very helpful in resolving a whole long list of issues including a laptop clean-up that took 22 hours !!!!! Hats off to both of them for their expertise and patience."

"Great help and easy to use thanks crystal"

"Aaron was very friendly!"

"Phil the technician did great job. I had three issues and efficiently he resolved all the issues. He was very courteous and professional. I am very pleased it didn't tale no time at all to fix the problem"

"Great guy got her done"

"Tech folks are knowledgeable"

"tech was very understanding of my problem"

"Great service"

"Always Appreciate the help thank you Aaron"

"CRYSTAL IS SUPER"

"Aaron did an excellent job and solved the problem in record time. Plus he showed me how to fix the issue if it ever re-occurred. Thanks"

"Excellent help over-all. Crystal did a terrific job of helping to install my new laptop yesterday 3/21/23."

"Friendly knowledgeable and efficient techs."

"You're asking???"

"For 17 yrs MCW has always been so helpful . Thanks for your help today Tyler"

"Great work and friendly"

"Sluggish response time and Windows 11 rejected it's demanded passwords. Phillip your tech fixed all my ails thanks muchos great job guys Rusty Fleming"

"great service"

"MCW Tech's are all exceptional professional and pleasant to talk to."

"Quick friendly and effective"

"The techs that have been helping me have been knowledgeable problem solvers. I've recommended My Computer Works to dozens of associates & friends over these past 14 or more years of using your wonderful services. However for the past several days I've waited HOURS for a call back after leaving a voicemail message indicating my tech need. I've never ever had to wait 2 to 7 hours for a tech to call."

"My reason like always the level of professionalism and knowledge is outstanding."

"Pleasant technicians who are wiling to work with my lack of knowledge and understanding"

"Eli is always patient and very very helpful!"

"Technician retrieved my info fast!"

"Fast and efficient."

"The technician solved all of my problems was very professional and timely."

"The tech was really good and answered my question but I only gave computer works an 8 because I put in my request at 11am and was called at 7pm at night. computer works turnaround time is very slow."

"complete scan of system courtous tech"

"Always fast and solves every problem"

"quick an thorough job"

"I had to call several times to get my computer working properly. On the plus side they were very cooperative."

"new computer stupid owner needed help in just about everything . with the help your giving me l am learning"

"I have been with you for years and every tech. was friendly and went out of their way to resolve my problem."

"I always get good service and my issues resolved. Speaking as an analog guy in a digital world this is a good thing Peter Gutterman"

"Great service. Very good choice in my computer repair."

"Right on with service"

"helpful and solved problem but my computer is acting up again. Not blaming what he did."

"The help I received was very professional and friendly. At 90 years of age I'm not extremely computer literate :) Everything is working well again"

"Sean was very helpful as always. Talks to me in terms I can understand. It’s great to have a place for technical support when you are having issues. Thanks!"

"My contact person was very patient and understanding with fumbles and questions. Have always pleasant interactions with everyone at MCW Thank you!!"

"Always very helpful. Thank you!"

"If it were not as expensive as it is I would have given it a 10."

"On friday evening I found that I had lost the ability to open any mail. I could not get any help from a friend or calling My Computer Works the next morning but it dawned on me that I should make the call to My Computer Works using the phone number in the telephone directory and I got a quick response and the repair was completed before noon."

"Your service has been very good for many years."

"As always just keep up the great work..."

"Friendly knowledgeable service"

"you guys are great. seeing your advertisement n the new jersey yellow pages was a good idea"

"Branden was great. He took care of the problem right away and taught me how to do it if I mess up again. :)"

"I was pleased with the result"

"Good timely courteous service."

"MCW has found the demand and supplied professionals hired for their patience (for the most part) the way the free enterprise system is supposed to work. We're passing the word to those who need their services."

"I have to say that all of your staff is wonderful and so very knowledgeable. Crystal is awesome!"

"Very quick response and all my questions were answered satisficatory."

"Expertise"

"Only if more techs like Crystal are hired frustrating to deal with anyone else!"

"nice people good work"

"The service is great but since they switched from one flat fee to a menu item it has gotten costly. To be honest although I've e been with them about a dozen years now that we are senior citizens on a limited budget it is a high monthly fee for us. For that reason alone I will start to shop around to see what else is available. It is too bad as I have been satisfied with MCW to date."

"MCW was prompt efficient and did what they said they would do."

"Their Professionalism as well as pleasantness and the excellent work and communication with their clients"

"As always with MCW excellent guidance and assisstance from you representative.."

"Tyler was very polite and helpful."

"VARY GOOD"

"Very trustworthy and professional technicians"

"The service was (as usual) superb."

"Crystal did amazing!! Very professional and helpful! THANK YOU"

"quick response and knowledgeable."

"Great customer service. Patient. Work to provide you with what you want and need. 2nd time using their services- reps Crystal and Tommy were very professional and competent. Highly recommend!"

"Techs are continuing to resolve problem."

"Fast service and friendly helpful technician."

"Ryan was fast friendly and efficient setting up my new computer. Awesome service"

"Mark did what I needed and was very patient."

"the technician was prompt professional and very knowledgeable ."

"Excellent response"

"Sam was very helpful as always. All of your people that I have talked to are great. They are so helpful and patient."

"when the technician was helping me back up my data he inadvertently delated all my data from the main source. I have old back up data through June 2022 but I will lose 6 months of datafiles I will have to recreate as well as copy over the old back up data. There should be precautionsprotocols in place where original data is not ever lost. I understand the backup drive I had purchased was corrupted andor not setup appropriately but that should not allow for my main drive data to be deleted. Thanks Tony"

"HELP SENIOR CITIZEN NEEDS HELP :)"

"Always professional and solving my problem."

"They are wonderful! I cannot find a reason to complain. They return my call quickly are courteous and make me feel comfortable talking to them have patience with this old lady and most important they are knowledgeable and able to solve my problems and get my system running without delay."

"Problem is still not resolved but he did get the password and tried to fix the problem."

"Krystal was excellent"

"He was extremely pleasant and helpful."

"The quick reply for service and the competency of the service people is outstanding. Thank you."

"Computer was not easy to fix. Technician was pleasant and very knowledgeable.. I was also called back promptly."

"Great service with Tyler!"

"Help on passwords"

"As i always say it is great to have My Computer Works there when i need them to help figure out how to do something or if i have a problem then can take care of. The techs are always so patient and so knowledgeable!!!"

"I downloaded something that did not agree with my computer."

"The professionalism of the Tech and the valuable information he gave me regarding my issues."

"Because of the friendliness professionalism and honesty"

"Very helpful and nice"

"Because as usual my problem was resolved immediately and proficiently."

"Quick response time and my computer gets fixed the first time I call."

"Great service"

"Tyler was great. Working with a computer user only is not easy! Thanks"

"I'm always happy to have called in each month for a computer clean and update. This month I had a nagging question cleared up and found out something about my computer's hardware. As a senior alone I feel I have the peace and security I need with all this scary technology. ha"

"Great help thank you"

"Friendliness expertise offered to clean up computer excellent people skills!"

"problems/issues handled quickly and effecently. Techs are always helpful."

"Prompt Personable & Precise ...service!"

"The problem was solved immediately."

"I was helped promptly The agent determined my problem and fixed it. Agent was pleasant and helpful."

"Awesome service from mark!!"

"Sean was very helpful in addressing multiple issues in a very clear and friendly manner. Many thanks!"

"Eli was amazingly helpful. I had a rush setup job and he did everything in just over an hour. He was responsive and gave great advice. He is why I will never leave MCW!"

"Always very helpful and I get a quick response."

"good guy"

"The man was very patient and tolerant with me. He seemed in command of the issues and fixed my problem via restoring communication between the printer and the computer. I am very thankful for "My computer works". Now I can print again. He also took the time to show me how to scan and attach articles on my emails. Thanks again!"

"At first Phillip was hard to follow and understand with his instructions. Our words got a bit "heated" as I could not see the things he was telling me to do and I kept trying to tell him but he said I wasn't listening but I was. Anyway after finally getting him on my computer then things calmed down after confronted him that he needed to watch how he was talking to me and the tone he was using. He told me I needed to listen and I said that's all I've been doing trying to follow his instructions. We toned it down and then proceeded with fixing my laptop to print. At the end it was all ok but it was a rough start. I truly did not appreciate him talking so sharply to me and his sharp tone. I've always had very nice people to work with at your company. He was nice at the end."

"Knowledge and patience of technician."

"Franco was very professional and Josh was very friendly."

"Friendly patient service. $39/mo is a little high for my needs over the past 3 years or more. Makes me inclined to look for alternatives."

"I have used your services twice and each time my problem was fixed by very knowledgeable people who knew what they were doing as opposed to my internet service provider"

"Fast friendly technically proficient service"

"Very knowledgeable and helpful staff; very easy to schedule service; reasonable price;"

"Ryan was very thorough and very helpful!!!"

"Fast and excellent service"

"I received a zip folder of 41 photo images scanned as .tiff files. But I was unable to figure out how to open the zip file (getting old?) Your tech answered my question and need swiftly and I was on my way to sorting the images and converting them to .jpegs for editing."

"Your people are very competent and courteous"

"tech was very helpful and answerd all my questions"

"Eli was very helpful. Not only did he solve my immediate problem but when I told him I hadn't had MCW check out my computer for several months he said he could do it then and he did. Also I could understand his speech which isn't always the case with computer technicians."

"Superb quality service!!!!"

"Response was quick friendly helpful and comprehensive. I am totally satisfied."

"always solve my problems"

"Thank you Walter"

"Great customer service."

"Attention to details listening. FINAL RESULT!!! Follow-up. All stars."

"Timely response"

"Solved the 'nasty' problem Thanks"

"Tech was too much in a hurry to answer all my questions into actions to hang up the phone generally everybody’s quite helpful"

"Great customer service."

"Eli’s persistent in making sure my issue was resolved!"

"Problem seems resolved."

"They have always fixed my PC problems."

"we just sign up let see how it go george keller"

"prompt and competent support"

"Great service knew what he was doing pleasant to work with"

"Servies is good they call back close to the time they say and get to the problem fast and explain to you how they fixed in terms that are easy to understand."

"Wonderful experienced people to help with anything I seem to have a problem with. Wish they could help me lose weight now! ha"

"I asked you to cancel my subscription in less than two hours of contacting you. You have refused to acknowledge this. The person who called to help was not a Mac person. I asked him to cancel me. The next one who called seemed to say he would cancel me. The next day I got an email welcoming me as a subscriber. I was upset when I called you but ultimately realized you couldn't fix an outage at Cox. So I tried to cancel. If I get a bill from you I will prayerfully fight it. I am sorry to have set up this problem for us. I will be very grateful IF YOU WILL CANCEL MY ACCOUNT. Phyllis Davenport"

"fixed problem"

"*****"

"unable to resolve problem without having a sub contractor come on site - first hour $137.50 and probably would not be able to resolve problem - decided to purchase new hardware that was causing issue. Recommendation to friends or colleague would be dependent up type of problem being encountered knowledge and competence of the user requiring support"

"Ryan was very helpful and solved the problems I was having with my computer."

"Ryan went out of his way to help me.I realy appreciated all of his work. Every time I use My Computer Works I have been very pleased. Very professional"

"excellent work and friendly people."

"Your Company was recommended by CareyHolzman in YouTube. CareyHolzman is correct you are very Knowledgeable Dedicated and very Professional"

"Tech talked me through the icon-clearing process & it worked quickly and easily."

"The tech was very knowledgeable."

"He was very helpful and kind."

"Good service and patience by technician"

"Very good service!"

"The tech was polite and he helped me fix my problem. Frances Truex"

"Frankie and Ryan we're very helpful! Andrew"

"Great service and timely"

"Prompt handling and courteous handling of computer malware scare. Thank you."

"As always My Computer Works saved me. It's Saturday I've somehow lost an extremely important file. My Computer Works to the rescue again."

"I am extremely satisfied with their work. Had a little harder hearing today but I think it was my fault. I am very hard hearing"

"Had a quick call back from the tech and he was able to check my update/based on an earlier recommendation and we were good to go!"

"IT Tech was very patient understanding and very good. I will be be using MCW again for all my computer needs."

"Sean was amazing as always. He’s professional extremely knowledgeable competent and very efficient."

"Was having email problems and Matthew was great!"

"Super helpful and patient. We are pretty computer illiterate and really appreciate the fact he took the time patience."

"I got a call back from your tech within a hour or so and he showed me how to repopulated an icon on my desktop tray that had disappeared. Then we briefly discussed that I had added GoogeDrive for Desktop and he checked that it was working properly. It was but I'm glad he did. Not big issues but still was an appreciated help."

"Phil is Great!!!! I have been with your Company for years now. I found your phone number in a very small Phone Book from Bellevue Ne. It is not even 1 inch thick. Go Figure. I have had many of your Tech Guys how they put up with me and at the same time TAUGHT me so much I am an Idiot but getting better. Thank-you Luke Ford for this AWSOME COMPANY. I have had the most experience with Phil he has so many ways to explain the computer to a Nurse retired in a panic. I know he does Corporate Security but somehow on his lunch hour finds a few minutes for me. Thank you MY COMPUTER WORKS. Most Graciously Lee Ann Labart"

"MCW is always able to fix my computer"

"Josh was great for cleaning up what I requested..."

"Prompt courteous help."

"Thank you for all your help"

"Technician was courteous knoweldgeable and thourough. He was also efficiant and timely."

"Thank you for always being there when I need you"

"Excellent help"

"Josh the staff who helped me solved the problem in a few minutes. I was so relieved. As always your staff is so knowledgeable and patient. Thank you. Susan"

"Wonderful help"

"to fix a laptop. which is still in progress. i had to get a flash drive to finish fixing the computer"

"Ryan responded quickly to my support request. He listened carefully to my concerns then resolved the issues with my computer. MCW = Quality Service & Value!"

"Very profesional and treted me real nice i am an old man and i get very nervice but not with him"

"Fast reply and FAST tech help. Resolved the problem in the time he said-- everything seems to be working now."

"I have had to make many calls and not helpful computer still broken NOT GOING TO BUY NEW ONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"The service was good and the tech was very informative and knowledgeable. I had to call the next day to fix a small problem that I discovered. again very good service."

"Knowledgeable and friendly"

"responsive effective valuable very helpful"

"Fast response helpful"

"Giovani was very patient w/me / learning something new."

"Solved issue quickly!"

"Your Rep helped me to resolve the problem that I encountered quite successfully. Thanks"

"Always helpful and calls us back in a timely manner."

"Superb service"

"Quick response time. Friendly people. Very helpful."

"As always you located the problem and cleaned it right up. Than you so much!"

"I did have to wait several hours."

"competence patience and knowledge"

"Problem solved. Friendly and helpful"

"Excellent service"

"Wow you guys are amazing. Excellent service and response time. Thank you"

"Eric T. my technician was patient and informative. I appreciate his input."

"The technician Johnny could not have been any nicer and had so much patience with me. Being elderly sometimes I hesitate about calling when I have problems because I am not computer smart at all. This young man was so courteous and showed me a better way of doing the task I had worked all afternoon trying to figure out. Thanks so much for My Computer Works! You all are such a blessing!"

"I always recieve courteous and professional service from your staff"

"Josh was absolutely excellent. fantastic."

"Computer NOT completely repaired at this time"

"Easy to contact and request/need addressed quickly and completely."

"Quick response and solved our problem quickly."

"MCW technician was very helpful & knowledgeable."

"Gianni got the work done got my computer checked out and answered all of my questions. Thanks!"

"Ive been with MCW for 18 years and am very pleased. They always answer back promptly and have friendly and knowledgeable technicians. My email was hacked and Josh did a great job of repairing the issue"

"Service is prompt and always gets to the root of the problem! Technicians are kind and when handed a complex problem remain cool and figure it out!"

"I was trying to set up my contact folder I couldn't find. He wasn't able to do it and messed up the contact folder for a 2nd one that worked."

"Easy to reach 24/7 and good results."

"patience"

"Good response to my request."

"awesome service!"

"I have always had great service from everyone that works for the company and they always take care of the problem"

"So very very patient with an old woman."

"My Computer Works provides VERY GOOD TECHNICAL SUPPORT FOR A PERSON'S PC; & CELL PHONE ISSUES!!!!!"

"MCW seems to generally hire people who listen to the customer without condescending and are willing to answer a clients basic questions. Thanks"

"You always fix my needs. And in this current case Devan was fantastic in solving the issue."

"Awesome and helpful Mark was great thank you very much."

"I can finally stop fighting with my computer. Signed up yesterday fixed yesterday. Nice people. Affordable. !!!"

"Technician goes above and beyond to make sure I understood everything we discussed .He is patient and intelligent a pleasure! Sincerely Danielle"

"patient easy to work with and very knowledgeable"

"Technion was quick to respond. He was knowledgeable efficient and advised that he could call me when back when problem was solved. It was very good!"

"Friendliness of the technician took the time to ex[plain changes needed for my computer"

"they answer my questions and help me navigate problems."

"Very professional service."

"The company is responsive in a very reasonable time and do a very good job of cleaning up the computer software"

"Really wonderful intelligent support"

"Great job on a perplexing job. It was taken care of quickly"

"THE YEARLY MAINTENANCE ANS A FEW SMALL PROBLEMS"

"Professionalism and great knowledge in helping"

"great service"

"Josh and Phil were a tremendous help to me."

"Very nice. Thank you"

"They always are prompt in returning calls listen to your problems and have very good advice. They always solve the problems quickly"

"Devon fixed my problem"

"As always superior service and assistance. You are to be commended for having such GREAT techs!!!!"

"QUICK and EFFICIENT. Thanks"

"Knowledgeable friendly. My third time in a week Joshua took the time and found the problem. Thank you"

"The technicians who take care of my computer problems are very professional friendly and knowledgeable."

"MCW TECH GIANNI has solved my problems with my laptop in the past !!!! TECH GIANNI has done another AWESOME JOB AGAIN !!!! THANK YOU MCW TECH GIANNI for looking into my concerns and relieving me of what was important and what was not !!!! Then making sure this laptop was up to date !!!! You are a SUPER TECH !!!! THANK YOU !!!!!! RAY"

"Very good customer service"

"I feel like when I called he was responsive and knew exactly what to look for."

"I found the people kind and knowledgeable of their profession. I am glad I found My computer Works. A special thanks and shout out to Devin E. He was great and helpful."

"Great service"

"Fast courteous and effective."

"I just appreciate having someone to go to when techy issues are beyond my abilities."

"Quick and effective service!"

"Always great service!!"

"Good service!"

"effient helpful and professional very good team"

"Has always helped in a timely manner."

"Giani is so helpful."

"Excellent service today"

"The tech was extremely knowledgeable & easy to talk to. He was also patient & friendly. I felt he really wanted to make my problems go away. I have dealt with a lot of tech support people lately & he has been the best !!!"

"printer not working repaired in less than 30 min. and given a patch reboot if I should have any more problems. Outstanding work guys thank you so much"

"All contact people have been very helpful and right in their work on computer"

"customer service is outstanding"

"Giani was very helpful as usual !! Thanks :-) Mark H. King King Home Inspections"

"This company is the best ever! They have been working on my computers since 2011. Their prices are worth paying every month. Whenever I have a problem with my computer they're right on it. They make sure your computer and printers are maintained very well. Also there are no extra fees when they fix or repair your computers. THANK YOU FOR YOUR SERVICE"

"Knowledgeable and Durable"

"good service"

"Excellent service"

"Problems are always corrected computer is back to working fine."

"Contacts during past few days have been very satisfying and the ultimate in professionalism ."

"quick call back and answered all questions"

"I want you to know that the service I got today was superb I got my printer working with my computer thank you again"

"Solved my problem in short order."

"He answered my questions and fixed my issue."

"Quick and easy once connected. The waits have increased over the decades! LOL"

"Great help and cleaned up my computer. Thanks"

"fast good service"

"He was professional and knowledgeable."

"Mcw was very helpful!"

"Matt was most helpful! He showed me how to fix the photo storage on my phone then called back later with new information about the issue. I very much appreciated his thoroughness and kindness."

"monthly PC review-assure all is OK..Rob did a great job..above and beyond!"

"Love your service."

"so patient with me . they make me feel like i am the only person they are working with."

"

I am extremely happy with the help I got today. And I will resume the session tomorrow to end and resolve the problem. Thank you.