What are customers are saying about us

At My Computer Works our customers always comes first. We ask each client about their experience and then share that experience with you here. Read on to hear what our clients have to say!

Average NPS Score: 84%

08/19/2021

"good guy"

Terence R Score: 10

08/19/2021

"The man was very patient and tolerant with me. He seemed in command of the issues and fixed my problem via restoring communication between the printer and the computer. I am very thankful for "My computer works". Now I can print again. He also took the time to show me how to scan and attach articles on my emails. Thanks again!"

Joseph P Score: 10

08/18/2021

"At first Phillip was hard to follow and understand with his instructions. Our words got a bit "heated" as I could not see the things he was telling me to do and I kept trying to tell him but he said I wasn't listening but I was. Anyway after finally getting him on my computer then things calmed down after confronted him that he needed to watch how he was talking to me and the tone he was using. He told me I needed to listen and I said that's all I've been doing trying to follow his instructions. We toned it down and then proceeded with fixing my laptop to print. At the end it was all ok but it was a rough start. I truly did not appreciate him talking so sharply to me and his sharp tone. I've always had very nice people to work with at your company. He was nice at the end."

Carolyn C Score: 9

08/18/2021

"Knowledge and patience of technician."

Daniel V Score: 10

08/18/2021

"Franco was very professional and Josh was very friendly."

Catherine P Score: 10

08/18/2021

"Friendly patient service. $39/mo is a little high for my needs over the past 3 years or more. Makes me inclined to look for alternatives."

Gary E Score: 9

08/18/2021

"I have used your services twice and each time my problem was fixed by very knowledgeable people who knew what they were doing as opposed to my internet service provider"

Steve J Score: 10

08/18/2021

"Fast friendly technically proficient service"

Tony C Score: 10

08/18/2021

"Very knowledgeable and helpful staff; very easy to schedule service; reasonable price;"

Lori A Score: 10

08/18/2021

"Ryan was very thorough and very helpful!!!"

Kevin G Score: 10

08/18/2021

"Fast and excellent service"

Janet B Score: 10

08/17/2021

"I received a zip folder of 41 photo images scanned as .tiff files. But I was unable to figure out how to open the zip file (getting old?) Your tech answered my question and need swiftly and I was on my way to sorting the images and converting them to .jpegs for editing."

Alan D Score: 10

08/17/2021

"Your people are very competent and courteous"

Robert F Score: 10

08/17/2021

"tech was very helpful and answerd all my questions"

Anne M Score: 10

08/17/2021

"Eli was very helpful. Not only did he solve my immediate problem but when I told him I hadn't had MCW check out my computer for several months he said he could do it then and he did. Also I could understand his speech which isn't always the case with computer technicians."

Robert S Score: 10

08/17/2021

"Superb quality service!!!!"

John B Score: 10

08/17/2021

"Response was quick friendly helpful and comprehensive. I am totally satisfied."

Craig N Score: 10

08/17/2021

"always solve my problems"

Marilyn W Score: 10

08/17/2021

"Thank you Walter"

Karen D Score: 10

08/17/2021

"Great customer service."

Geoff B M Score: 10

08/17/2021

"Attention to details listening. FINAL RESULT!!! Follow-up. All stars."

Sandra S Score: 10

08/17/2021

"Timely response"

Darryl M Score: 10

08/16/2021

"Solved the 'nasty' problem Thanks"

Jim R Score: 9

08/16/2021

"Tech was too much in a hurry to answer all my questions into actions to hang up the phone generally everybody’s quite helpful"

Thomas P Score: 0

08/16/2021

"Great customer service."

Geoff B M Score: 10

08/16/2021

"Eli’s persistent in making sure my issue was resolved!"

Laurie S Score: 10

08/16/2021

"Problem seems resolved."

Michael M Score: 9

08/16/2021

"They have always fixed my PC problems."

Donald M Score: 10

08/16/2021

"we just sign up let see how it go george keller"

Mary and George K Score: 4

08/16/2021

"prompt and competent support"

Mel M Score: 10

08/16/2021

"Great service knew what he was doing pleasant to work with"

Robert L Score: 10

08/16/2021

"Servies is good they call back close to the time they say and get to the problem fast and explain to you how they fixed in terms that are easy to understand."

Frank M Score: 10

08/16/2021

"Wonderful experienced people to help with anything I seem to have a problem with. Wish they could help me lose weight now! ha"

Billie C Score: 10

08/16/2021

"I asked you to cancel my subscription in less than two hours of contacting you. You have refused to acknowledge this. The person who called to help was not a Mac person. I asked him to cancel me. The next one who called seemed to say he would cancel me. The next day I got an email welcoming me as a subscriber. I was upset when I called you but ultimately realized you couldn't fix an outage at Cox. So I tried to cancel. If I get a bill from you I will prayerfully fight it. I am sorry to have set up this problem for us. I will be very grateful IF YOU WILL CANCEL MY ACCOUNT. Phyllis Davenport"

Phyllis D Score: 0

08/15/2021

"fixed problem"

Gregory S Score: 10

08/15/2021

"*****"

Billie C Score: 10

08/15/2021

"unable to resolve problem without having a sub contractor come on site - first hour $137.50 and probably would not be able to resolve problem - decided to purchase new hardware that was causing issue. Recommendation to friends or colleague would be dependent up type of problem being encountered knowledge and competence of the user requiring support"

Callen H Score: 7

08/14/2021

"Ryan was very helpful and solved the problems I was having with my computer."

Celia D Score: 9

08/14/2021

"Ryan went out of his way to help me.I realy appreciated all of his work. Every time I use My Computer Works I have been very pleased. Very professional"

Chuck S Score: 10

08/14/2021

"excellent work and friendly people."

Gary d Score: 10

08/13/2021

"Your Company was recommended by CareyHolzman in YouTube. CareyHolzman is correct you are very Knowledgeable Dedicated and very Professional"

Julio C Score: 10

08/13/2021

"Tech talked me through the icon-clearing process & it worked quickly and easily."

Jay G Score: 10

08/13/2021

"The tech was very knowledgeable."

Vera Y Score: 10

08/12/2021

"He was very helpful and kind."

Lori D Score: 10

08/12/2021

"Good service and patience by technician"

Marry Ann H Score: 10

08/12/2021

"Very good service!"

Barb E Score: 10

08/12/2021

"The tech was polite and he helped me fix my problem. Frances Truex"

Francis T Score: 10

08/12/2021

"Frankie and Ryan we're very helpful! Andrew"

Andrew Y Score: 10

08/12/2021

"Great service and timely"

Alvie D Score: 10

08/12/2021

"Prompt handling and courteous handling of computer malware scare. Thank you."

John B Score: 10

08/12/2021

"As always My Computer Works saved me. It's Saturday I've somehow lost an extremely important file. My Computer Works to the rescue again."

Gina S Score: 10

08/12/2021

"I am extremely satisfied with their work. Had a little harder hearing today but I think it was my fault. I am very hard hearing"

Ruth K Score: 9

08/12/2021

"Had a quick call back from the tech and he was able to check my update/based on an earlier recommendation and we were good to go!"

Lynda S Score: 10

08/12/2021

"IT Tech was very patient understanding and very good. I will be be using MCW again for all my computer needs."

Ernest P Score: 10

08/12/2021

"Sean was amazing as always. He’s professional extremely knowledgeable competent and very efficient."

Sherri B Score: 10

08/11/2021

"Was having email problems and Matthew was great!"

Jo M Score: 10

08/11/2021

"Super helpful and patient. We are pretty computer illiterate and really appreciate the fact he took the time patience."

Debby and Mike F Score: 10

08/11/2021

"I got a call back from your tech within a hour or so and he showed me how to repopulated an icon on my desktop tray that had disappeared. Then we briefly discussed that I had added GoogeDrive for Desktop and he checked that it was working properly. It was but I'm glad he did. Not big issues but still was an appreciated help."

David A W Score: 10

08/11/2021

"Phil is Great!!!! I have been with your Company for years now. I found your phone number in a very small Phone Book from Bellevue Ne. It is not even 1 inch thick. Go Figure. I have had many of your Tech Guys how they put up with me and at the same time TAUGHT me so much I am an Idiot but getting better. Thank-you Luke Ford for this AWSOME COMPANY. I have had the most experience with Phil he has so many ways to explain the computer to a Nurse retired in a panic. I know he does Corporate Security but somehow on his lunch hour finds a few minutes for me. Thank you MY COMPUTER WORKS. Most Graciously Lee Ann Labart"

Lee Ann L Score: 10

08/11/2021

"MCW is always able to fix my computer"

Mary Ellen D Score: 10

08/11/2021

"Josh was great for cleaning up what I requested..."

Judith G Score: 10

08/11/2021

"Prompt courteous help."

Linda K Score: 10

08/11/2021

"Thank you for all your help"

Karen D Score: 10

08/11/2021

"Technician was courteous knoweldgeable and thourough. He was also efficiant and timely."

Richard C Score: 10

08/11/2021

"Thank you for always being there when I need you"

Nadine H Score: 10

08/11/2021

"Excellent help"

Karen D Score: 10

08/11/2021

"Josh the staff who helped me solved the problem in a few minutes. I was so relieved. As always your staff is so knowledgeable and patient. Thank you. Susan"

Susan T Score: 10

08/11/2021

"Wonderful help"

Karen D Score: 10

08/11/2021

"to fix a laptop. which is still in progress. i had to get a flash drive to finish fixing the computer"

Ernest P Score: 10

08/11/2021

"Ryan responded quickly to my support request. He listened carefully to my concerns then resolved the issues with my computer. MCW = Quality Service & Value!"

Jim L Score: 10

08/11/2021

"Very profesional and treted me real nice i am an old man and i get very nervice but not with him"

Charles B Score: 10

08/10/2021

"Fast reply and FAST tech help. Resolved the problem in the time he said-- everything seems to be working now."

Cyndi D Score: 10

08/10/2021

"I have had to make many calls and not helpful computer still broken NOT GOING TO BUY NEW ONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

Calvin O Score: 0

08/10/2021

"The service was good and the tech was very informative and knowledgeable. I had to call the next day to fix a small problem that I discovered. again very good service."

James H Score: 7

08/10/2021

"Knowledgeable and friendly"

Karen D Score: 10

08/10/2021

"responsive effective valuable very helpful"

Paul B Score: 9

08/10/2021

"Fast response helpful"

Carmen W Score: 7

08/10/2021

"Giovani was very patient w/me / learning something new."

Karen P Score: 10

08/10/2021

"Solved issue quickly!"

Judith S Score: 10

08/10/2021

"Your Rep helped me to resolve the problem that I encountered quite successfully. Thanks"

Krishna K Score: 10

08/10/2021

"Always helpful and calls us back in a timely manner."

Joseph M T Score: 10

08/10/2021

"Superb service"

Alvie D Score: 10

08/10/2021

"Quick response time. Friendly people. Very helpful."

Marie C Score: 10

08/10/2021

"As always you located the problem and cleaned it right up. Than you so much!"

Kathryn B Score: 10

08/10/2021

"I did have to wait several hours."

Susan A Score: 8

08/10/2021

"competence patience and knowledge"

David & Achva S Score: 10

08/10/2021

"Problem solved. Friendly and helpful"

Bill W Score: 10

08/10/2021

"Excellent service"

Alvie D Score: 10

08/10/2021

"Wow you guys are amazing. Excellent service and response time. Thank you"

Arlene P Score: 10

08/09/2021

"Eric T. my technician was patient and informative. I appreciate his input."

Marva M J Score: 10

08/09/2021

"The technician Johnny could not have been any nicer and had so much patience with me. Being elderly sometimes I hesitate about calling when I have problems because I am not computer smart at all. This young man was so courteous and showed me a better way of doing the task I had worked all afternoon trying to figure out. Thanks so much for My Computer Works! You all are such a blessing!"

Barbara H Score: 10

08/09/2021

"I always recieve courteous and professional service from your staff"

Dale G Score: 10

08/09/2021

"Josh was absolutely excellent. fantastic."

Bill B Score: 10

08/09/2021

"Computer NOT completely repaired at this time"

Richard R Score: 7

08/09/2021

"Easy to contact and request/need addressed quickly and completely."

Susan C Score: 10

08/09/2021

"Quick response and solved our problem quickly."

Frank H Score: 10

08/09/2021

"MCW technician was very helpful & knowledgeable."

Mimi O Score: 10

08/09/2021

"Gianni got the work done got my computer checked out and answered all of my questions. Thanks!"

Matt A Score: 10

08/09/2021

"Ive been with MCW for 18 years and am very pleased. They always answer back promptly and have friendly and knowledgeable technicians. My email was hacked and Josh did a great job of repairing the issue"

Diane S Score: 10

08/09/2021

"Service is prompt and always gets to the root of the problem! Technicians are kind and when handed a complex problem remain cool and figure it out!"

Robert N Score: 10

08/08/2021

"I was trying to set up my contact folder I couldn't find. He wasn't able to do it and messed up the contact folder for a 2nd one that worked."

Lee Y Score: 2

08/08/2021

"Easy to reach 24/7 and good results."

Mary L Score: 10

08/08/2021

"patience"

Gail U Score: 10

08/08/2021

"Good response to my request."

James O Score: 10

08/08/2021

"awesome service!"

Pam S Score: 10

08/08/2021

"I have always had great service from everyone that works for the company and they always take care of the problem"

Jack S Score: 10

08/07/2021

"So very very patient with an old woman."

Janice J Score: 10

08/07/2021

"My Computer Works provides VERY GOOD TECHNICAL SUPPORT FOR A PERSON'S PC; & CELL PHONE ISSUES!!!!!"

Joel S Score: 10

08/07/2021

"MCW seems to generally hire people who listen to the customer without condescending and are willing to answer a clients basic questions. Thanks"

Chuck W Score: 10

08/07/2021

"You always fix my needs. And in this current case Devan was fantastic in solving the issue."

Earl C Score: 10

08/07/2021

"Awesome and helpful Mark was great thank you very much."

Barbra K Score: 10

08/07/2021

"I can finally stop fighting with my computer. Signed up yesterday fixed yesterday. Nice people. Affordable. !!!"

Jayne C Score: 10

08/07/2021

"Technician goes above and beyond to make sure I understood everything we discussed .He is patient and intelligent a pleasure! Sincerely Danielle"

Danielle C Score: 10

08/06/2021

"patient easy to work with and very knowledgeable"

Paul B Score: 9

08/06/2021

"Technion was quick to respond. He was knowledgeable efficient and advised that he could call me when back when problem was solved. It was very good!"

Daryle R Score: 10

08/06/2021

"Friendliness of the technician took the time to ex[plain changes needed for my computer"

James O Score: 10

08/06/2021

"they answer my questions and help me navigate problems."

Duane & Patricia N Score: 10

08/06/2021

"Very professional service."

James H Score: 10

08/06/2021

"The company is responsive in a very reasonable time and do a very good job of cleaning up the computer software"

Richard M Score: 9

08/06/2021

"Really wonderful intelligent support"

Karen D Score: 10

08/06/2021

"Great job on a perplexing job. It was taken care of quickly"

Don P Score: 10

08/06/2021

"THE YEARLY MAINTENANCE ANS A FEW SMALL PROBLEMS"

Joseph A Score: 10

08/06/2021

"Professionalism and great knowledge in helping"

Myrtle T Score: 10

08/05/2021

"great service"

Spiridon A Score: 9

08/05/2021

"Josh and Phil were a tremendous help to me."

Kathy G Score: 9

08/05/2021

"Very nice. Thank you"

Billie C Score: 10

08/05/2021

"They always are prompt in returning calls listen to your problems and have very good advice. They always solve the problems quickly"

Diane S Score: 10

08/05/2021

"Devon fixed my problem"

Mike C Score: 10

08/05/2021

"As always superior service and assistance. You are to be commended for having such GREAT techs!!!!"

John B Score: 10

08/04/2021

"QUICK and EFFICIENT. Thanks"

Dennis J Score: 10

08/04/2021

"Knowledgeable friendly. My third time in a week Joshua took the time and found the problem. Thank you"

Joanne M Score: 10

08/04/2021

"The technicians who take care of my computer problems are very professional friendly and knowledgeable."

Patricia W Score: 10

08/04/2021

"MCW TECH GIANNI has solved my problems with my laptop in the past !!!! TECH GIANNI has done another AWESOME JOB AGAIN !!!! THANK YOU MCW TECH GIANNI for looking into my concerns and relieving me of what was important and what was not !!!! Then making sure this laptop was up to date !!!! You are a SUPER TECH !!!! THANK YOU !!!!!! RAY"

Raymond Z Score: 10

08/04/2021

"Very good customer service"

Roger S Score: 10

08/04/2021

"I feel like when I called he was responsive and knew exactly what to look for."

Lynda W Score: 10

08/04/2021

"I found the people kind and knowledgeable of their profession. I am glad I found My computer Works. A special thanks and shout out to Devin E. He was great and helpful."

Janie B Score: 10

08/04/2021

"Great service"

David B Score: 10

08/03/2021

"Fast courteous and effective."

Ray Q Score: 10

08/03/2021

"I just appreciate having someone to go to when techy issues are beyond my abilities."

Fern R Score: 10

08/03/2021

"Quick and effective service!"

Jeffrey N Score: 10

08/03/2021

"Always great service!!"

Raegan F Score: 10

08/03/2021

"Good service!"

Redgie G Score: 10

08/03/2021

"effient helpful and professional very good team"

Paul B Score: 9

08/03/2021

"Has always helped in a timely manner."

Nancy C Score: 10

08/03/2021

"Giani is so helpful."

Shonna J Score: 10

08/03/2021

"Excellent service today"

Karen D Score: 10

08/03/2021

"The tech was extremely knowledgeable & easy to talk to. He was also patient & friendly. I felt he really wanted to make my problems go away. I have dealt with a lot of tech support people lately & he has been the best !!!"

Barbra S Score: 10

08/02/2021

"printer not working repaired in less than 30 min. and given a patch reboot if I should have any more problems. Outstanding work guys thank you so much"

Michael L Score: 10

08/02/2021

"All contact people have been very helpful and right in their work on computer"

Carol G Score: 10

08/02/2021

"customer service is outstanding"

Tim C Score: 10

08/02/2021

"Giani was very helpful as usual !! Thanks :-) Mark H. King King Home Inspections"

Mark H K Score: 10

08/02/2021

"This company is the best ever! They have been working on my computers since 2011. Their prices are worth paying every month. Whenever I have a problem with my computer they're right on it. They make sure your computer and printers are maintained very well. Also there are no extra fees when they fix or repair your computers. THANK YOU FOR YOUR SERVICE"

Clarice T Score: 10

08/02/2021

"Knowledgeable and Durable"

Thomas J Z Score: 10

08/02/2021

"good service"

Paul F Score: 10

08/02/2021

"Excellent service"

Robert I Score: 10

08/02/2021

"Problems are always corrected computer is back to working fine."

Richard D Score: 10

08/02/2021

"Contacts during past few days have been very satisfying and the ultimate in professionalism ."

John H Score: 10

08/02/2021

"quick call back and answered all questions"

Ken J Score: 10

08/02/2021

"I want you to know that the service I got today was superb I got my printer working with my computer thank you again"

Marie B Score: 10

08/02/2021

"Solved my problem in short order."

Debbie S Score: 10

08/02/2021

"He answered my questions and fixed my issue."

Jeff N Score: 10

08/01/2021

"Quick and easy once connected. The waits have increased over the decades! LOL"

Mark Q Score: 10

08/01/2021

"Great help and cleaned up my computer. Thanks"

Gary G Score: 10

08/01/2021

"fast good service"

Kip L Score: 10

08/01/2021

"He was professional and knowledgeable."

Vera Y Score: 10

08/01/2021

"Mcw was very helpful!"

Mimi O Score: 10

08/01/2021

"Matt was most helpful! He showed me how to fix the photo storage on my phone then called back later with new information about the issue. I very much appreciated his thoroughness and kindness."

Nancy M Score: 10

07/31/2021

"monthly PC review-assure all is OK..Rob did a great job..above and beyond!"

Mary W Score: 10

07/29/2021

"Love your service."

Deborah M Score: 10

07/25/2021

"so patient with me . they make me feel like i am the only person they are working with."

Janice J Score: 10